Responsible Gaming

Our commitment to safer gambling

We want gambling with Golden Lady Casino to be an activity you choose for entertainment. It should take place within a budget that you can afford to lose, without affecting your essential spending, relationships, work, studies or wellbeing. Gambling is not a reliable way to make money, clear debts or solve financial problems.

You must be 18 or over to use our gambling services. We use age and identity verification controls to help prevent underage gambling and may ask you to provide information before you can play or withdraw funds. You must provide accurate information and use your own account and payment methods.

Before you deposit, decide how much time and money you are comfortable spending. Treat that amount as entertainment spending, not as money that you expect to recover. Do not use money needed for rent, bills, food, travel, credit repayments or other important costs.

• Set a personal budget before you start playing and keep to it.
• Never chase losses by depositing more or increasing your stakes.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape a problem.
• Take regular breaks and make time for other activities.
• Do not borrow money, sell possessions or use credit to gamble.
• Remember that outcomes are uncertain and previous results do not predict future results.

We may provide information, prompts and account controls to help you stay aware of your gambling. These tools are intended to support your decisions, but they do not replace personal responsibility or professional help. If gambling is no longer enjoyable or feels difficult to control, stop playing and seek support.

Tools in your account

Your account includes controls that can help you manage deposits, losses and the amount of time you spend gambling. You can find them by signing in and opening the responsible gambling, safer gambling or account settings area. The exact options and current values are shown in your account.

Deposit limits

A deposit limit restricts the amount you can deposit during the period you select. Depending on the options shown in your account, this may be a daily, weekly or monthly limit. A new lower limit normally takes effect promptly. A higher limit may be subject to a delay before it becomes available, so that you have time to reconsider the change.

Loss and session limits

Where available in your account, a loss limit helps you control the amount you can lose over a chosen period. A session limit helps you manage the time spent in a particular playing session. These controls are separate from deposit limits: depositing less does not necessarily set a playing-time limit, and a session limit does not set a spending budget.

Time-outs

Use a time-out when you want a short break from gambling. Select the available period in your account and confirm the request. During the time-out, you will not be able to use the affected gambling services. A time-out is suitable for taking a break, but a longer absence or a serious concern may call for self-exclusion.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling for a set period or does not feel able to control their gambling. Choose self-exclusion in your account and follow the instructions to confirm the period. We will restrict your access in line with the self-exclusion request. Do not try to open another account or use another person’s account while self-excluded.

Reality checks

Reality checks remind you how long you have been playing and may show information about your activity. They are designed to help you pause and make an informed decision about whether to continue. When a reminder appears, stop to consider your time, spending and original budget before continuing.

How to switch on a control

1. Sign in to your Golden Lady Casino account.
2. Open the responsible gambling, safer gambling or account settings section.
3. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
4. Select the period and amount, where applicable, then confirm the change.
5. Check the confirmation shown in your account and keep the setting in place.

If you cannot find a control or need help applying it, contact us through the live chat on the site or by e-mail at support@casino-goldenlady.co.uk. We can explain the available account options, but we cannot remove a restriction early where the applicable process does not allow this.

Signs that gambling may be causing a problem

Concern can build gradually. You do not need to wait for a crisis before taking action. The following signs may indicate that gambling is affecting you or someone close to you:

• Spending more money or time gambling than you intended.
• Trying to win back losses by gambling more often or with larger amounts.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling, deposits, withdrawals or losses from family, friends or colleagues.
• Borrowing money, missing payments or using money intended for essential costs.
• Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
• Thinking about gambling during work, study, sleep or time with other people.
• Neglecting responsibilities, hobbies, relationships or personal wellbeing.
• Trying to stop or cut down but returning to gambling repeatedly.
• Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs apply, stop gambling and use a time-out or self-exclusion. Speak openly with someone you trust and contact a support organisation. If you feel at immediate risk or are in danger, contact emergency services or an appropriate urgent support service in your area.

Where to get help

Free and confidential support is available for people affected by gambling, including family members and friends. You can contact an organisation directly without waiting for your gambling to become severe.

• GambleAware provides information and practical guidance about gambling harms, safer gambling and finding appropriate support.
• GamCare offers confidential advice, information and support for people affected by gambling, as well as support for those close to them.
• GamStop is a service that helps you exclude yourself from participating online gambling services for a selected period.
• The National Gambling Helpline provides confidential information and support to people concerned about their own gambling or someone else’s gambling.

You can also speak to your GP or another qualified health professional if gambling is affecting your mental or physical health. Support may be useful even if you are only worried about your behaviour and have not experienced financial loss.

Protecting children and other vulnerable people

Our services are for people aged 18 and over. We use age verification and identity checks to help prevent minors from accessing an account. Do not share your login details, payment information or device with anyone else, and do not allow another person to gamble through your account.

• Keep your username, password and security information private.
• Use a strong password that is not used for other services.
• Log out of your account after gambling, especially on a shared device.
• Keep phones, tablets and computers protected with a passcode or similar security control.
• Do not save payment details where children or other people can access them.
• Tell us promptly if you believe someone else has accessed your account.

Parental control software can help restrict access to gambling websites and applications on devices used by children. In general, these tools allow an adult to block categories of content, set device-use schedules, manage individual profiles and protect settings with a password. Follow the software provider’s instructions and keep its access controls up to date.

Parental controls are an additional safeguard and cannot replace supervision, account security or age verification. If you are concerned that a minor has accessed gambling services, contact us through the live chat on the site or at support@casino-goldenlady.co.uk so we can explain the next steps.