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How to reach us
You can contact us through the live chat on the site, which is available 24/7. Live chat is suitable for general questions and help with issues affecting your account or gameplay.
You can also e-mail our support team at support@casino-goldenlady.co.uk. Please use the e-mail address registered to your account where possible, so we can identify your account and protect your information.
Please keep your account secure
Never send your password, full payment details or security codes in a message. We may ask for information needed to complete account verification, but we will not ask for your password.
What to have ready when you write
Including the details below can help us understand your question and provide a more useful response:
- Your username or other account identifier.
- The name of the game, payment method or transaction involved.
- The date and approximate time when the issue occurred.
- A clear description of what happened and any message shown on screen.
Common questions we help with
- Account access, personal details and verification.
- Deposits, withdrawals and payment status.
- Bonus terms, eligibility and account balances.
- Technical issues with the site, games or cashier.
For payment or account queries, please do not send duplicate messages through several channels at the same time. This can make it harder to identify the latest information about your request.
Complaints
If you want to make a complaint, e-mail support@casino-goldenlady.co.uk and include Complaint in the subject line. Explain what happened, the relevant transaction or account issue, and the outcome you are seeking.
We will acknowledge your complaint and reply once it has been checked. We may ask for further information if it is needed to understand the matter fully. Please keep the acknowledgement and any further correspondence for your records.
