Privacy Policy

What personal data we collect

We collect information that is necessary to provide our services, maintain your account and meet our legal and regulatory responsibilities. Some information is provided directly by you, while other information is created when you use our website, play games or make payments.

Information you provide

Account details, such as your name, date of birth, email address, username, password and contact preferences.
Information about your address, nationality, occupation or source of funds where we need it for account checks or legal duties.
Identity documents and supporting information used to confirm your age, identity and eligibility to use our services.
Messages, requests and other information you provide when you contact our support team or use live chat.
Payment and transaction information, including deposits, withdrawals, bets, wins, losses and other activity connected with your account.

Information collected when you use our services

Device information, including your device type, operating system, browser, language settings and certain device identifiers.
Usage information, including pages viewed, games accessed, session times, clicks, account activity and interactions with our website.
Technical information, such as IP address, login records, security events and information about how your device connects to our services.
Information collected through cookies and similar technologies, subject to your choices and the terms of our Cookie Policy.

You must provide accurate and complete information when you open and use your account. If information changes, you should update it or tell us so that we can keep our records accurate. We may ask you to provide further information when this is needed for account security, age verification, identity verification, payment processing or compliance with our legal duties.

Keep your details secure

You are responsible for keeping your login details confidential. Tell us promptly if you believe that someone has accessed your account without permission or that any information connected with your account is incorrect.

Why we use your personal data

We use personal data only where we have a proper reason to do so. The information we hold helps us provide a safe, secure and properly managed gambling service.

To open, operate and administer your account, including processing deposits, withdrawals and other transactions.
To provide customer support, respond to your messages and keep records of communications with you.
To verify your age and identity and confirm that you are permitted to use our services.
To protect our website, accounts and customers against fraud, financial crime, account takeover, payment abuse and other harmful activity.
To prevent money laundering, terrorist financing and other unlawful activity, and to carry out related checks where required.
To monitor activity, manage risk, maintain accurate records and apply our terms and account controls.
To comply with legal, regulatory, tax, accounting, court or law-enforcement requirements.
To understand how our website and services are used, identify technical problems and improve their security, performance and operation.
To send information about offers or promotions where you have opted in to receive that type of communication and where the law allows us to do so.

You can change your marketing choices at any time by using the settings available in your account or by contacting us. Even if you opt out of marketing, we may still send service messages that are necessary for your account, transactions, security or legal obligations.

Our legal bases under UK GDPR

UK GDPR requires us to have a lawful basis for using personal data. In plain terms, this means we must have a recognised legal reason for each relevant use of your information.

Contract: we use information where it is necessary to provide the services you have asked for, operate your account, process transactions or take steps before entering into an account arrangement with you.
Legal obligation: we use information where the law requires us to carry out checks, keep records, report information or take other action.
Legitimate interests: we use information where it is reasonably necessary for security, fraud prevention, service administration, customer support or improving our services, provided that our interests do not override your rights.
Consent: we use information where you have given a clear choice, such as opting in to certain marketing or agreeing to optional cookies. You can withdraw consent, although this will not affect processing that took place before withdrawal.
Vital interests or public interest: in limited circumstances, we may use information to protect someone’s vital interests or to carry out a task recognised by law.

Some information, including identity, financial or account information, may be treated as particularly sensitive in the context in which it is used. We apply additional care and safeguards where the law requires them.

Who we share your personal data with

We do not sell your personal data. We share information only when it is necessary for the purposes described in this Privacy Policy, when you ask us to do so, or when we are required or permitted by law.

Payment providers and financial service partners, so that deposits, withdrawals, refunds and payment security checks can be completed.
Identity-verification and fraud-prevention partners, so that we can confirm your details, assess risks and protect our services.
Technology, hosting, security, customer support and communication providers that process information for us under appropriate instructions.
Professional advisers, auditors and service providers where they need information to provide services to us and are subject to confidentiality duties.
Regulators, law-enforcement bodies, courts, government authorities or other organisations where disclosure is required or permitted by law.
Other parties where you have asked us to share information or have otherwise given permission.

Where another organisation processes personal data for us, we require it to use the information only for agreed purposes, keep it secure and comply with applicable data protection requirements. We remain responsible for deciding why and how your personal data is used for our services.

If information needs to be processed outside the United Kingdom, we will use the safeguards required by applicable data protection law. These may include an adequacy decision, approved contractual protections or another lawful transfer mechanism.

Account and gambling checks

We may compare information you provide with information held by fraud-prevention, identity or compliance services. We may also use information about your account activity to identify unusual patterns, protect customers and meet our duties relating to safer gambling and financial crime prevention.

Information may be required

If you do not provide information needed for an identity, payment, fraud or legal check, we may be unable to open or maintain your account, process a transaction or provide part of our services.

How long we keep your information

We keep your personal data for as long as your account is open and for the period required afterwards by applicable law, regulatory requirements, accounting rules, dispute handling needs and our legitimate business purposes. The length of time depends on the type of information and why it was collected.

When deciding how long information should be kept, we consider whether it is still needed to provide services, meet legal duties, resolve complaints or disputes, prevent fraud, enforce our terms, protect our systems or demonstrate that we have complied with our responsibilities.

When information is no longer needed, we will securely delete it, anonymise it so that it can no longer be linked to you, or securely restrict access to it where deletion is not immediately possible. Closing your account does not necessarily mean that all information can be deleted straight away.

Where we restrict the use of information rather than delete it, we will keep it protected and use it only for the limited purpose that requires retention. Information held for legal, fraud-prevention or dispute purposes may remain unavailable for ordinary account use.

Your rights and how to contact us

Under UK data protection law, you may have rights over the personal data we hold about you. These rights are subject to legal conditions and exemptions, so they may not apply in every situation or to every type of information.

Access: ask for a copy of your personal data and information about how we use it.
Correction: ask us to correct inaccurate or incomplete information.
Erasure: ask us to delete personal data where there is no good reason for us to continue using it.
Restriction: ask us to limit how we use your information in certain circumstances.
Objection: object to processing based on legitimate interests, and object to direct marketing at any time.
Data portability: ask for certain information in a structured, commonly used and machine-readable format, or ask us to send it to another organisation where this right applies.
Withdraw consent: withdraw consent where we rely on your consent, without affecting processing carried out before you withdrew it.

To use your rights or ask a question about this Privacy Policy, write to support@casino-goldenlady.co.uk. You can also contact us through the live chat on our website. Please explain what you are asking for and provide enough information for us to identify your account and understand your request.

We may need to ask for additional information to confirm your identity before responding. This protects your personal data from being disclosed to someone who is not authorised to receive it. We normally respond within the time required by law, although that period may be extended where a request is complex or several requests are made.

If you are unhappy with the way we use your personal data, please contact us first so that we can try to resolve your concern. You also have the right to complain to the Information Commissioner's Office, which is the UK's independent data protection supervisory authority.

Cookies

We use cookies and similar technologies to operate our website, remember settings, support security, understand usage and, where you choose to allow it, help us provide relevant communications. The choices available to you and further information about these technologies are set out in our Cookie Policy.

Safer account use

We provide account controls that can help you manage your gambling, including deposit limits, time-outs and self-exclusion options. If gambling is causing you concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Our services are for people aged 18 or over. We may use your personal data to verify your age and identity before allowing access to particular services or transactions. This Privacy Policy may be updated when our services, legal duties or data-handling practices change. The current version applies whenever you use our services.