Cookies Policy

What cookies are and why we use them

Cookies are small text files or similar pieces of information placed on your device when you visit a website. They allow a website to recognise your browser or device and remember certain information. A cookie may last only while you use the site, or it may remain on your device for a longer period, depending on its purpose and settings.

We use cookies and similar technologies to help Golden Lady Casino operate securely, provide the functions you request and understand how visitors use the site. They can help us keep you signed in during a visit, remember choices you have made and identify technical problems that may affect your account or the way pages are displayed.

Some cookies are needed for the site to function and cannot be switched off through our cookie notice. Other cookies are optional. Where consent is required, we ask for your choice before placing optional cookies on your device. You can change that choice later using the cookie controls available on the site or the settings in your browser.

Cookies may be set by us or by a service provider acting on our behalf. We use information collected through cookies only for the purposes described in this policy, our privacy information and the choices shown to you in the cookie notice. A cookie does not normally contain your password. You should still protect your account details and sign out when using a shared device.

The types of cookies we use

The cookie notice on the site gives you information about the optional cookies in use and lets you manage your preferences. The categories below describe the main purposes for which cookies may be used. The exact cookies and retention periods may change as the site develops, so please use the notice for the most current information.

Strictly necessary cookies

Strictly necessary cookies support the basic operation, security and accessibility of the site. We may use them to maintain your session while you move between pages, remember information needed to complete a transaction and help protect your account from unauthorised activity. Examples include keeping you signed in while you use account pages, remembering information needed to move through the cashier and applying security controls to identify unusual activity.

• Keeping you signed in while you use account pages, where that function is available.
• Remembering information needed to move through the cashier or complete a requested account action.
• Applying security controls and identifying unusual activity that may affect the stability or safety of the site.

Because these cookies are necessary for a service you request or for the secure operation of the site, they may be placed without a separate consent option. If you disable them through your browser, parts of the site may not work.

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the site. They may show us which pages are visited, whether a page loads correctly and where users encounter an error. This information helps us identify technical issues and improve the structure, content and performance of our pages.

• Counting visits and seeing which pages are used most often.
• Measuring loading performance and identifying pages that do not work as expected.

Analytics information is generally considered in a combined form rather than to assess an individual player. We may still need to handle information linked to your device or browsing activity where this is necessary to provide the relevant measurement or prevent inaccurate results.

Functionality cookies

Functionality cookies allow the site to remember choices or settings so that it can provide a more consistent experience. They may be used for preferences that you select while browsing, such as a language or display setting, or to remember that a notice has been shown.

• Remembering a preference you have selected during a visit.
• Keeping a page or feature in the format you have chosen where the site supports that option.

If you refuse these cookies, you may still use the essential parts of the site, but you may need to enter the same preferences again or some features may be less convenient.

Marketing cookies

Marketing cookies may be used to help make advertising or promotional messages more relevant to your interests. They can record information about your browsing activity on this site and may help us understand whether a campaign has been seen or used.

• Limiting how often the same promotional message is shown.
• Measuring whether a promotional message or campaign has led to a visit to a relevant page.

How to manage cookies

You can manage optional cookies in two main ways: through the cookie notice on the site and through the settings in your browser. Your browser settings can usually be used to accept all cookies, reject some or all cookies, delete cookies already stored on your device, or ask for permission each time a cookie is offered.

Use the cookie notice on our site

When the cookie notice is shown, you can select the categories you wish to allow and save your choices. You can also use the available cookie settings to change your selection later. If the site provides a cookie settings control in its footer, account area or another visible location, use that control to open the notice again.

Your choice may be stored in a necessary cookie so that we do not ask you the same question on every page. If you delete that cookie, change device or use a different browser, the notice may appear again. You may also be asked to make a fresh choice if the way we use cookies changes.

Use your browser settings

Most browsers provide controls for cookies in their privacy, security or site settings. The available options differ between browsers and devices. You should look at the help information for the browser you use if you need instructions for deleting cookies, blocking them or allowing them for selected sites.

1. Open your browser's privacy or security settings.
2. Choose whether to allow, block or delete cookies.
3. Apply the setting and, if required, close and reopen your browser.
4. Return to the site and use the cookie notice to confirm your optional choices.

Changing your browser settings does not necessarily remove information already held in your account or other records. It changes how your browser handles cookies on your device. You can contact us if you have a question about a cookie choice or need help understanding the controls shown on the site.

What happens if you block cookies

You can block or delete cookies, but the site may not work fully as a result. In particular, blocking strictly necessary cookies may prevent you from signing in, moving between account pages, using the cashier, completing a requested transaction or applying security features correctly.

Blocking performance, analytics, functionality or marketing cookies should not normally prevent the essential account functions from working. However, some preferences may not be remembered, pages may not behave exactly as expected, and we may have less information available to identify technical problems or understand how the site is used.

• You may need to enter information or select preferences again.
• A notice may be displayed again after cookies are deleted.
• Some pages, account functions or security checks may be unavailable or display incorrectly.
• We may not be able to measure technical performance as accurately.

If you block cookies and then experience a problem, first check your browser's privacy settings and the cookie choices saved on the site. You may need to allow strictly necessary cookies while continuing to refuse optional categories. If the issue continues, contact us so that we can help identify the problem.

Contact us about cookies

If you have a question about this Cookies Policy, the cookie notice, a preference you have selected or the way cookies affect your use of the site, please contact us at support@casino-goldenlady.co.uk. You can also use the live chat available on the site.

When contacting us, please describe the issue clearly and tell us which device or browser you are using if the question relates to a technical problem. Do not send your password, full payment details or other sensitive account information by email or live chat. We may need to ask for suitable information to identify your account before discussing account-specific matters.

We may update this Cookies Policy when our use of cookies, the site or the applicable requirements change. The latest version will be made available on the site, and the date or other information shown with the policy may indicate when it was last updated. Please look at this page from time to time so that you remain aware of how we use cookies and how you can manage them.

This policy should be read together with our privacy information and the choices presented in the cookie notice. If there is a difference between the categories described here and the options shown in the current notice, the current notice explains the choices available at that time.