Bonus Terms and Conditions

How these bonus terms apply

These terms apply to any bonus, free bet, free spins offer, cashback offer, prize, reward or other promotion made available through Golden Lady Casino. An offer may also have specific terms displayed in the cashier, in your account, in an offer message or on the relevant promotion page. Those specific terms form part of these Bonus Terms and Conditions.

Before you opt in, deposit funds or use a bonus, read the conditions shown for that offer. They may set out the qualifying game, minimum deposit, maximum bonus value, wagering requirement, expiry period, withdrawal restrictions and other conditions. If a specific promotional term conflicts with these general terms, the specific term will apply to that promotion.

We may change, suspend or withdraw a promotion where we have a valid reason. This may include an offer being made available in error, a technical fault affecting the promotion, or action needed to comply with our legal and regulatory obligations. We will not remove a bonus you have properly claimed without a valid reason.

Eligibility and account requirements

Promotions are available only to eligible customers. Eligibility can depend on whether you are a new or existing customer, the promotion available to your account, your payment method, your account status and whether you have previously claimed a similar offer. We may limit an offer to one account, one person, one household, one device or one payment method where the promotional terms say so.

• You must be aged 18 or over and hold an account in your own name.
• Your account must be open, active and in good standing when you opt in, qualify for and use the promotion.
• You must provide accurate and current information and complete any account or identity checks we request.
• You must use a payment method registered in your own name unless we have agreed otherwise.
• You must not use more than one account to obtain the same promotion or avoid an offer restriction.
• You must not be self-excluded, subject to an account restriction or prohibited from gambling with us when you claim or use the offer.

We hold a gaming licence and may verify your account before allowing a bonus to be credited, used or withdrawn. If your account information cannot be verified, we may delay, refuse or remove a promotional benefit in line with our account terms and applicable requirements.

A promotion may be offered to you directly and may not be transferable, sold or assigned to another person. Unless the offer says otherwise, you cannot claim it for another customer or combine it with an account belonging to someone else.

Opting in, qualifying and using a bonus

Some promotions require you to opt in before making a qualifying deposit or placing a qualifying wager. You may opt in by selecting the relevant button in your account or following the instructions provided with the offer. An offer that requires opt-in may not be added if you complete the qualifying action first.

Unless the promotion says otherwise, only real-money play and eligible deposits count towards the offer. A deposit that is reversed, charged back, refunded or otherwise not received by us will not qualify. Transactions made with a payment method or in a manner excluded by the offer will also not count.

The promotional balance and any associated winnings may be kept separately from your withdrawable cash balance. You may need to meet the stated wagering requirement before you can withdraw bonus funds or winnings linked to them. The cashier or promotion details will show how qualifying wagers are counted and whether different games contribute at different rates.

• A wager may not count if it is cancelled, voided, refunded or placed after the offer has expired.
• A game may stop contributing when the bonus balance is used or when the stated wagering target is reached.
• Some games, markets, stakes or bet types may be excluded or may contribute only in part.
• A maximum stake may apply while a bonus is active. Exceeding it may make the bonus and related winnings void where the promotional terms allow this.
• A promotional balance may be used before cash funds, unless the offer states a different order of use.

You are responsible for knowing when a bonus expires and for using it within the stated period. Expiry times are shown with the promotion and may be displayed in your account. Once a bonus expires, any unused bonus value and any winnings that depend on it may be removed.

Deposits, withdrawals and bonus winnings

A qualifying deposit does not automatically create a right to withdraw the deposit and any associated promotional value. You must follow the promotion conditions, including any wagering requirement, maximum cash-out rule or withdrawal restriction shown with the offer.

If you request a withdrawal before completing the applicable conditions, the bonus may be cancelled and promotional winnings may be removed. Where a promotion allows a withdrawal before all conditions are completed, the offer terms will explain what happens to the remaining bonus and any related winnings.

We may return a qualifying deposit, promotional credit or winnings to the payment method used for the transaction, subject to account checks and our payment terms. The funds available for withdrawal may be adjusted where a bonus was credited incorrectly, used after expiry or obtained through conduct that breaches these terms.

Some payment methods may not be eligible for a particular offer. The available methods, minimum deposit amounts and any applicable limits are shown in the cashier or promotional information. We do not treat a failed or pending transaction as a completed qualifying deposit.

Fair use, errors and account action

Promotions are intended for personal and recreational use. You must not abuse an offer, manipulate its operation, use automated play, exploit a technical or pricing error, or coordinate activity with another person to obtain a benefit that was not intended for you.

Examples of conduct that may lead to action include opening or controlling multiple accounts, using another person's payment method, repeatedly claiming introductory offers, transferring promotional funds, or placing wagers designed to meet a condition without taking a genuine gaming risk. This list is not exhaustive.

If we reasonably believe that a promotion has been abused, obtained dishonestly, used in breach of these terms or affected by an error, we may cancel the promotion, remove associated winnings, restrict future offers or suspend an account. We will act proportionately and in accordance with our account terms and applicable requirements.

If a bonus is credited incorrectly because of a technical, administrative or display error, tell us as soon as reasonably possible and do not use the incorrect credit. We may correct the balance and any resulting transactions while preserving funds that were properly available to you.

We may ask for information or documents to complete identity, payment or source-of-funds checks. A promotion or withdrawal may remain unavailable until the requested information has been provided and checked. Our privacy information explains how we handle personal data.

Safer gambling and help with a promotion

Bonuses must not be used to encourage you to gamble beyond your means. You can set deposit limits and use available time-out or self-exclusion tools through your account. If you self-exclude, promotional activity may be stopped and unused promotional value may not be available.

Support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. These organisations can provide information and help with gambling concerns. You can also contact us through live chat or at support@casino-goldenlady.co.uk if you need help understanding an offer or applying a safer gambling restriction.

For questions about a bonus, include the promotion name or the information shown in your account. We will look into the issue and explain the applicable conditions. If you are unhappy with the outcome, you may use the complaints process set out in our account terms.

These Bonus Terms and Conditions should be read with our general terms, safer gambling information, privacy information and any terms shown for the individual promotion. The version available when you claim an offer will normally apply to that offer, subject to any permitted change explained above.